Protection of Information
Advanced Home Energy takes every precaution – technical, administrative, and physical measures – to protect your personal information against theft, unauthorized access or unauthorized alteration, disclosure or destruction. We clearly communicate our privacy and security guidelines to AHE employees and strictly enforce privacy safeguards within the company.
Collection of Personal Information
• We only collect basic personal information (name, email and possibly phone number or location) when you submit a Contact form to us. This information is only passed on to appropriate Advanced Home Energy personnel.
•We do not collect any personal information from visitors to our site without your consent and knowledge.
•We will only use submitted personal information to respond to you, regarding the reason you contacted us.
•We do not sell or rent this information to anyone.
•We will not share your information with any third party outside of our organization, other than a with a business partner or affiliated contractor as necessary, e.g. to complete a work order using a sub-contractor on your home retrofit project.
Collection of Non-Personal Information: Cookies and Log Files
As is true with most businesses and websites today, we gather some technical, non-personal information automatically and store it in log files using “cookies”. This information may include browser type and language, Internet service provider (ISP), internet protocol (IP) address, entrance and exit pages, operating system, date/time stamp, and clickstream data. Usage of cookies is not linked to any personally identifiable information.
Use of Information
We may use non-personal information in order to analyze trends, to administer the site, to learn about user behavior on our site, and gather broad demographic data about our users in aggregate. Only our employees who need this information to perform a specific job (eg, an energy assessor performing an energy assessment for your home) are granted access to personally identifiable information.
• We do not link non-personal data collected to any personal information provided by users.
• We do not share, rent or sell this aggregated data to any third parties.
Advanced Home Energy will not disclose your collected information unless required by law, subpoena, litigation, legal requests from State and Federal government agencies or other legal processes. This may, in non-ordinary circumstances, require us to disclose information if governmental authorities determine that for purposes of national security, law enforcement, or other issues of public safety, disclosure is legally mandated.
We do not knowingly collect personal information from minors, and especially children under the age of 13. If we discover that we have collected personal information of a child under 13 we will take steps to delete this information as soon as possible.